Thank you for shopping with YILZOO.
YILZOO, operated by Group YILZOO LLC, primarily sells digital machine embroidery designs and embroidery files. Because our products are delivered electronically, there is no physical shipping for digital products.
1. Digital Products
All digital embroidery products are delivered electronically.
After a successful purchase, you will receive access to your purchased digital files through the delivery method provided by our store.
Depending on the product and our delivery system, your files may be provided through:
- A digital download link
- Your order confirmation
- A download page
- Another electronic delivery method provided by YILZOO
No physical item will be mailed to you for a digital product.
2. Delivery Time
Digital products are generally available after your payment has been successfully processed.
Delivery may be immediate, but in some cases there may be a short delay caused by payment processing, technical issues, or other circumstances.
Please check your email, including your spam, junk, or promotions folder, if you do not see your download information.
3. Download Problems
If you purchased a digital product but cannot access or download your files, please contact us:
Please include your order number and the email address used for your purchase so that we can locate your order and assist you.
4. File Formats
Each product listing specifies the embroidery file formats included with the purchase.
Depending on the product, available formats may include:
PES · DST · JEF · EXP · HUS · VP3 · XXX · ART · INF
Please carefully review the product description before purchasing to confirm that the included file formats are compatible with your embroidery machine or software.
5. No Physical Shipping
Because our embroidery products are digital downloads:
- No physical package is shipped.
- No tracking number is provided for digital orders.
- No shipping fee applies to digital products.
- You do not need to wait for postal delivery.
6. Physical Products
If YILZOO offers physical products in the future, a separate shipping policy and applicable shipping information will be provided on the relevant product page.
7. Contact Us
If you have any questions regarding digital delivery or cannot access your purchased files, please contact us.
Group YILZOO LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email:
Website: www.yilzoo.com
Thank you for choosing YILZOO.