1. What does YILZOO sell?
YILZOO sells digital machine embroidery designs and embroidery files.
Our products are digital downloads intended for use with compatible embroidery machines and software.
No physical product is shipped for digital products.
2. Will I receive a physical product?
No.
YILZOO primarily sells digital embroidery files. You will receive your purchased files electronically.
Nothing will be shipped to your home by mail.
3. How will I receive my embroidery files?
After your payment has been successfully processed, your digital files will be made available through the digital delivery system used by our store.
Depending on the product and delivery system, you may receive a download link through the order confirmation or download page.
4. How quickly will I receive my files?
Digital files are generally available shortly after your payment has been successfully processed.
If you do not receive your download information, please check your spam, junk, and promotions folders.
If you still cannot find your files, contact us at:
5. What embroidery file formats are included?
The available formats depend on the individual product.
Common formats may include:
PES · DST · JEF · EXP · HUS · VP3 · XXX · ART · INF
Please check the product description before purchasing to see the exact formats included with that design.
6. What sizes are included?
Available sizes vary by design.
The exact sizes included with each product are listed on the individual product page.
Please check the product description carefully before purchasing.
7. Will the files work with my embroidery machine?
Our files are provided in the formats stated on each product page.
You are responsible for checking that the format and size you purchase are compatible with your embroidery machine and software.
If you are unsure which format you need, please contact us before purchasing.
8. Can I resize the embroidery design?
We recommend using the size or sizes provided with the product.
Significantly resizing an embroidery file can affect stitch density, proportions, and stitching quality.
For the best results, use the size recommended in the product listing.
9. Can I use the designs for commercial products?
Commercial use depends on the license specified on the individual product listing.
Where commercial use is permitted, you may use the embroidery design to create finished physical products, subject to the applicable license terms.
The original digital embroidery files may not be resold, shared, redistributed, or uploaded as standalone digital products.
Please always check the license terms of the specific product before using it commercially.
10. Can I resell the embroidery files?
No.
Purchasing a digital embroidery file does not transfer ownership of the original digital design.
You may not:
- Resell the original files
- Share the files
- Upload the files to another marketplace
- Give the files away
- Redistribute the files
- Claim the digital design as your own
11. Can I share my purchased files with a friend?
No.
Each purchase is intended for the customer who purchased the product.
Please do not share, copy, transfer, or redistribute the digital files.
If someone else wants the design, please direct them to www.yilzoo.com.
12. Can I get a refund?
Because digital products cannot be physically returned, refunds are generally not available simply because you changed your mind after receiving or downloading the files.
However, if you receive an incorrect, missing, corrupted, or materially defective file, please contact us.
We will review the issue and work with you toward an appropriate solution.
Mandatory consumer rights that apply to you under applicable law are not affected by this policy.
13. What if my download doesn't work?
Don't worry.
First, try downloading the file again and check your internet connection.
If you continue experiencing problems, contact:
Please provide your order number and explain the issue so we can help you.
14. I purchased the wrong format. Can you change it?
Please contact us as soon as possible.
If the requested format is included in the product you purchased, we will review the order and help you access the appropriate file where possible.
15. Can I purchase the same design in another format?
The formats included with each design are shown on the product page.
If you need a specific format that is not listed, contact us before purchasing and we can let you know whether that format is available.
16. Do your designs include embroidery machines?
No.
YILZOO sells digital embroidery files, not embroidery machines, hoops, thread, garments, or other physical crafting equipment unless specifically stated in a product listing.
17. Are the product images the actual embroidery?
Product images may include examples or mockups showing how a design can look when stitched.
The exact digital files and formats included are always determined by the product description.
18. Do you offer custom embroidery designs?
Availability of custom designs may vary.
If you are looking for a specific design or customization, contact us at:
We will let you know whether we can assist with your request.
19. Can I use YILZOO designs on clothing?
Yes, where the applicable product license permits commercial use, you may use the embroidery file to create finished physical items such as:
- T-shirts
- Sweatshirts
- Hoodies
- Hats
- Tote bags
- Jackets
- Other embroidered products
The digital file itself may not be resold or redistributed.
20. Do you offer bundles?
Some designs may be available individually or as part of a bundle.
The product page will clearly indicate whether you are purchasing an individual design or a bundle.
21. How can I contact YILZOO?
For questions about products, orders, downloads, or technical issues, contact us:
Group YILZOO LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email:
Website: www.yilzoo.com
We are happy to help with questions about our digital embroidery products.