Thank you for purchasing from YILZOO, operated by Group YILZOO LLC.
Because our products are primarily digital machine embroidery designs and digital embroidery files, we have a specific refund policy for digital products.
1. Digital Products
Digital embroidery files are delivered electronically and cannot be physically returned.
Once a digital product has been successfully delivered or downloaded, we generally do not accept returns or refunds simply because you changed your mind or no longer want the product.
However, this policy does not limit any refund or cancellation rights that may apply to you under mandatory applicable consumer-protection laws.
2. Incorrect or Defective Files
If you receive:
- An incorrect file
- A missing file format that was specifically included in the product listing
- A corrupted or unusable download caused by an issue with the file we provided
- A product that materially differs from its description
please contact us at:
We will review the issue and may provide:
- A corrected file
- A replacement download
- A suitable alternative solution
- A refund, where appropriate
3. Download Problems
If you are unable to download your purchased files because of a technical problem, please contact us before requesting a refund.
We will make reasonable efforts to help you access your purchased files.
Please include:
- Your order number
- The email address used for the purchase
- A description of the problem
- Screenshots or other relevant information, if available
4. Machine or Software Compatibility
Before purchasing, please check that the listed embroidery file formats and sizes are compatible with your embroidery machine or software.
YILZOO is not responsible for compatibility issues caused by a customer's machine, embroidery software, hardware, settings, or unsupported file format.
If you are unsure whether a file will work with your machine, please contact us before purchasing.
5. Duplicate Purchases
If you accidentally purchase the same digital design more than once, please contact us as soon as possible.
We will review duplicate purchases on a case-by-case basis.
6. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Promotional and Discounted Products
Digital products purchased during promotions, sales, or with discount codes remain subject to this Return & Refund Policy.
A discount or promotional price does not automatically create a separate refund right.
8. Chargebacks
Before initiating a payment dispute or chargeback, we encourage customers to contact us at Contact@YILZOO.com so we can investigate the issue and attempt to resolve it.
We will respond to legitimate payment disputes through the applicable payment processor.
9. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded or waived under applicable law.
If the law in your jurisdiction provides you with a right to a refund, cancellation, withdrawal, replacement, or other remedy, those rights remain applicable.
10. Contact Us
For questions about refunds, downloads, or an issue with your order, please contact:
Group YILZOO LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email:
Website: www.yilzoo.com